Shipping Information

Shipping Information – ZIMMELO

At ZIMMELO, we are pleased to offer FREE shipping on all orders.

Order Processing

Please allow 1–3 business days for your order to be processed and dispatched.
During peak seasons or holidays, processing times may extend up to 7 business days.

An order is considered dispatched once it has been handed over to the shipping carrier and is in transit.

Estimated Shipping Times

Delivery times are calculated from the date your order is dispatched and may vary depending on your location and the carrier.

Estimated delivery times by region:

  • 🇺🇸🇨🇦 United States & Canada: 6–12 business days

  • 🇪🇺 Europe: 7–15 business days

  • 🇬🇧 United Kingdom: 7–15 business days

  • 🇦🇺 Australia: 10–20 business days

  • 🇳🇿 New Zealand: 10–20 business days

  • 🌍 Rest of the World: 10–25 business days

Please note that delays may occur during peak periods, holidays, or due to customs processing. These delays are outside of our control.

Shipping Address & Order Changes

Customers are responsible for providing accurate and complete shipping details at checkout.

If an address issue is detected, our support team may contact you within 3 business days to verify your details. If we do not receive a response, the order may be canceled.

To request a shipping address correction, please email you@zimmelo.com within 24 hours of placing your order. Changes after this timeframe cannot be guaranteed.

Delayed Deliveries

While we aim to ship orders as quickly as possible, delays may occur due to factors beyond our control, including courier delays, customs inspections, weather conditions, or logistical disruptions.

ZIMMELO is not responsible for delivery delays once the order has been shipped, but we are happy to assist with tracking information when available.

Lost or Stolen Packages

Once an order has been handed over to the courier, ZIMMELO is not responsible for lost or stolen packages.

If your package appears lost or stolen, please contact us at you@zimmelo.com so we can assist you in contacting the courier. We also recommend filing a claim directly with the shipping carrier.

Lost or stolen packages are not covered under our refund policy. In certain cases, a replacement may be offered at our discretion.